Privacy Policy
Policy Statement
VistaCare Specialized Eye Clinic LLC-SPC is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our patients, website visitors, employees, and business associates. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard personal information in accordance with applicable laws and recognized healthcare privacy standards.
Who We Are
VistaCare Specialized Eye Clinic LLC-SPC is a specialized ophthalmology clinic based in Abu Dhabi, United Arab Emirates, providing general ophthalmology, cataract, refractive surgery, LASIK, optometry, and diagnostic eye care services.
Applicable Laws and Standards
VistaCare endeavors to comply with UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data (PDPL), Department of Health – Abu Dhabi (DOH) requirements, applicable ADHICS standards, and internationally recognized healthcare privacy principles aligned with relevant U.S. standards for patient confidentiality and information security.
Website Hosting and Data Residency
The VistaCare website and associated systems are intended to be hosted within the United Arab Emirates. VistaCare seeks to ensure that personal information collected through the website is processed and stored in accordance with applicable UAE legal requirements.
Information We Collect
We may collect names, contact details, appointment preferences, insurance information, medical information voluntarily submitted through forms, and website usage information including IP addresses, browser types, and pages visited.
How We Use Information
Personal information may be used to schedule appointments, provide healthcare services, respond to inquiries, verify insurance eligibility, improve services, maintain security, comply with legal obligations, and communicate service updates.
Health Information
Medical information voluntarily submitted to VistaCare is treated as confidential healthcare information. Users should avoid transmitting extensive clinical records through unsecured communication channels.
Disclosure of Information
VistaCare may disclose personal information to healthcare providers involved in patient care, authorized service providers, and government or regulatory authorities when required by applicable law.
Data Security
VistaCare implements reasonable administrative, technical, and organizational safeguards including access controls, secure hosting arrangements, password protection, and periodic review of cybersecurity practices.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws and healthcare regulations.
Your Rights
Subject to applicable laws, individuals may request access to their personal information, correction of inaccuracies, withdrawal of consent where applicable, restriction of certain processing activities, or deletion where legally permissible.
Cookies
The VistaCare website may use cookies and similar technologies to improve functionality, remember preferences, and generate anonymous analytical information.
Children's Privacy
VistaCare does not knowingly collect personal information directly from children without parental or guardian involvement.
Third-Party Websites
The VistaCare website may contain links to third-party websites. VistaCare is not responsible for the privacy practices of such external sites.
Policy Updates
VistaCare reserves the right to update this Privacy Policy from time to time. Updated versions shall become effective upon publication on the website.
Contact Information
VistaCare Specialized Eye Clinic LLC-SPC
Abu Dhabi, United Arab Emirates
Email: vistacsc@vistacsc.ae
Alternative Email: admin@vistacsc.ae
Phone: +971 52 537 8908